This is where craft, culture, and a relentless focus on our principles become our essential guide.

Our Engineering Tenets are not just words on a page; they are our compass. We must Build

with Purpose, ensuring that every agent we design starts from a clear understanding of the

client problem we are solving. We must Look Around Corners, anticipating failure modes and

designing systems that are resilient by design. And above all, we must Inspire Trust, by being

transparent about our methods and accountable for our outcomes.

What are Agentic Systems?

At its core, an agentic system is a computational entity designed to perceive its

environment (both digital and potentially physical), make informed decisions based on

those perceptions and a set of predefined or learned goals, and execute actions to

achieve those goals autonomously. Unlike traditional software, which follows rigid,

step-by-step instructions, agents exhibit a degree of flexibility and initiative.

Imagine you need a system to manage customer inquiries. A traditional system might

follow a fixed script. An agentic system, however, could perceive the nuances of a

customer's query, access knowledge bases, interact with other internal systems (like

1order management), potentially ask clarifying questions, and proactively resolve the

issue, perhaps even anticipating future needs. These agents operate on the canvas of

your application's infrastructure, utilizing the services and data available to them.

Agentic systems are often characterized by features like autonomy, allowing them to